How Cane Energy protects your information

When you contact us, request a quote, ask for product materials, or submit a support inquiry, we may collect your name, company, country or region, email address, phone number, project requirements, product interests, and message content. We may also collect basic website usage data such as pages visited, device type, browser type, and referring pages to improve website performance.

We use submitted information to respond to inquiries, provide product recommendations, prepare quotations, support OEM/ODM cooperation, deliver requested files, coordinate after-sales service, improve our website, and maintain business records required for normal commercial communication.

Our website may use cookies or similar technologies to support basic site functionality, understand page performance, and improve user experience. You can adjust cookie settings through your browser. Some website features may not work properly if cookies are disabled.

We do not sell personal information. We may share necessary information with internal teams, authorized service providers, logistics partners, or technical partners only when needed to handle your inquiry, fulfill a business request, provide support, or comply with applicable legal obligations.

We retain business inquiry and support information for as long as needed to provide service, manage cooperation, comply with legal requirements, and maintain reasonable business records. We use practical administrative and technical measures to help protect information from unauthorized access, misuse, loss, or disclosure.

You may contact us to request access, correction, or deletion of your information where applicable. You may also ask us to stop sending non-essential business communications. We will review requests according to applicable laws and reasonable business requirements.